Purchase Conditions

1. Introduction

This document contains the Terms and Conditions of purchase of products on the website https://nowesneakers.com/, whatever the means, support or device used to access said website. Please read our privacy policy and cookies policy carefully to have complete information on how to buy our products and the services, features and use of our website.

By using our website to place an order or accept any of the offers we offer you, you are expressly informed that you are bound by and bound by these Purchase Conditions. Any alteration or modification of these will require the signing in writing of a particular agreement between the client and Gretco Inc.

We will answer any questions you have about these Purchase Conditions through the communication channels that you will find in our data.

2. Our data

By making a purchase of any of our products through this website or our app, you are informed that you are entering into a sales contract with Gretco Inc., with RUC number 155651292-2-2017DV25, registered office at PH Street Mall. , Floor 4., Urb. Alta Plaza Mall, Calle Centenario. Ancón, Panama. Entity registered in the Mercantile Registry of Panama, to the Folio of the mercantile 155651292 (hereinafter, "Nowe Sneakers"). You can contact us through the following communication channels:

By phone: +507 2002423. By email, writing to info@nowesneakers.com

In writing, writing to Urb. Alta Plaza Mall, Calle Centenario. Ancón, Panama.

3. Age required to make a purchase

Only natural persons over eighteen years of age may purchase products through our website. In the case of minors, purchases must be made through those who exercise their parental authority or are their legal guardians.

4. Purchase procedure

To make a purchase at Nowe Sneakers it is not necessary to have a customer account. By creating your account you can enjoy countless benefits, having all the updated details of your order just one click away.

The purchase process is very simple.


Choose the desired product, and you will see the price without taxes. Select the size to be able to add it to the shopping cart. At Nowe Sneakers we apply demanding quality criteria to all our creative processes. Therefore, we use a neutral light to capture the real color of the product. Likewise, it is possible that, after receiving the product at your home, you may see a slight difference in the color tone of the product or other variations as a result of a difference with the image, the display technology you use, or for any other reason. technique. Nowe Sneakers is not responsible for these differences or variations.


You only have to follow the online purchase instructions indicated on our website and click on "Authorize Payment".


You must choose the payment method among those offered on our website. We inform you that at Nowe Sneakers we only sell our products in dollars.

At the end of your order, an email will be sent to you acknowledging receipt of your order (the "order confirmation"), and specifying all the details of the order (for example, the chosen payment method, shipping address, among other information) . If you notice an error in the indicated shipping address or on any other point of the order, you must notify it immediately by calling the store, or by writing to the email info@nowesneakers.com, to proceed with the correction of the error.

5. Cases in which we can refuse an order

We reserve the right to check an order in advance and to be able to refuse its acceptance in the following cases:

a)For reasons of force majeure, among which are, by way of example:

  • Strikes and lockouts.
  • Fires, explosions, earthquakes, floods, storms and, in general, any natural disaster or accident in our facilities, stores or warehouses that prevent us from carrying out our activity normally.
  • Riots, revolutions, terrorist attack or wars.
  • Epidemics, declaration of health crises that limit the mobility of people and/or goods and, in general, approval of any regulation or administrative or judicial notification that orders the cessation of our activity.

b) Resale of the products by the person who makes the purchase.

Nowe Sneakers does not sell wholesale, we only sell to consumers and users and to entities that purchase our products for a purpose other than reselling them.

c) Impersonation of the identity of the person making the purchase.

d) Payment fraud.

e) Authorization cannot be obtained in the payment of the order.

f) The order must be delivered in a country to which Nowe Sneakers does not ship.

g) Placement of orders that we reasonably suspect are made with the aid or intervention of any software, robot, tracker or any other automated procedure or device.

h) Any order that is considered fraudulent thanks to well-founded evidence provided by our security department. At Nowe Sneakers we take the fair participation of customers in draws and the purchase of exclusive releases very seriously, so we reserve the right to cancel orders that we deem fraudulent.

i) Any operation in which practices are observed that are contrary to our sales policy that artificially and/or through attacks on our website threaten the ability to manage orders and the conclusion of sales.

We reserve, therefore, the right to reject any operation, regardless of its processing status, in which any of the above causes of force majeure is noted, and in general, in all those operations in which practices in against our sales policy, these conditions of use of our website. In all these cases, we will not be liable to the client or user or to any third party for withdrawing any product from this website, regardless of whether said product has been sold or not, removing or modifying any material or content of the website, or for refusing to process an order once we have sent you the order confirmation.

If any of these fraudulent purchases puts our online platform at risk or causes technical problems, Nowe Sneakers will take legal action against those who cause this type of attack, either as the main intention or as a consequence of the automated purchase of products.

6. Payment methods

Payment by key card, Mastercard, Visa or American Express.

The customer can choose to pay by card, performing the operation at the time of placing the order.

Our website uses the system called SSL (Secure Sockets Layer), a payment system in a secure environment, since it allows the encryption of the information transmitted during the transaction, ensuring its confidentiality. Notwithstanding the foregoing, credit cards will be subject to checks and authorizations by the issuer of the same, and if said entity does not authorize the payment, we will not be responsible for any delay or non-delivery and we will not be able to formalize with you no contract.

As a protection measure against fraud, Nowe Sneakers can request, via email, customers to send additional documentation (for example, a copy of their identity card or passport) to certify the buyer's identity as the legal owner of the card. Said accreditation may be attached digitally in pdf or jpg format to the same email in which it is requested, to speed up the order validation procedures and proceed with its shipment as soon as possible.

By clicking "Authorize Payment" you are confirming that you are the owner of the credit card you use to make the payment and, likewise, you guarantee that the information you provide us is accurate and complete.

Pay by Yappy

We offer the possibility to pay through Yappy. To do this, you only have to have an account in said service. Using Yappy you will not have to enter your card details at the time of payment, but only your Yappy email and password. The charge will be made at the time we confirm the order. For the operation to be valid, it is required that the shipping address and the one that appears in the Yappy transaction have to be exactly the same.

7. Product availability

We strive to keep our stock availability up to date. We inform you that all the products that are shown on our website or in the app are subject to their availability and, in this sense, if there are difficulties regarding their supply, there are no items in stock, or it is of limited edition or production products, we reserve the right to provide you with information about substitute products of equal or greater quality and value that you may purchase. If you do not wish to place an order for such substitute products, we will refund any amounts you may have paid.

8. Transfer of risk and ownership

The risk of loss or deterioration of the products will be your responsibility from the moment you receive the products or it is done by a third party indicated by you, other than the carrier. In the event that you are in charge of transporting the purchased products and the chosen carrier is not among those proposed by Nowe Sneaker

9. Where do we not ship?

We are restricted from shipping to countries outside of Panama.

10. Order delivery time

Except in the case of unforeseen or extraordinary circumstances (for example, force majeure), we will try to ship the order for the product(s) listed in the shipping confirmation before the delivery date shown on the shipping confirmation. Delivery times depend both on the place of delivery to which your shipment is directed and on the type of shipment that you have selected when placing the order. You can find out in detail the delivery times or the types of shipping that we offer, access all the detailed information that we offer you in the Shipping section of our website.

If for any reason we cannot meet the delivery date, we will inform you of this circumstance and give you the option to continue with the purchase by establishing a new delivery date or cancel the order with a full refund of the price paid. You should know that we prepare and ship orders every working day. However, we do not ship orders over the weekend, nor during national holidays. If you place the order on Friday, it will most likely be shipped the following week, since we do not prepare orders or ship during the weekend.

If it is impossible to make the delivery after two attempts, we will leave you a note explaining where your package is and how to pick it up with the corresponding courier company. If you are not going to be at the place of delivery at the agreed time, please contact us to arrange delivery on another day.

For the purposes of these documents, it will be understood that "delivery" has occurred or that the product(s) have been "delivered" at the time you sign (or a third party designated by you, other than carrier) or evidence, by any means, of receipt of the same at the agreed delivery address.

It is important that you know that at Nowe Sneakers we do not accept a post office box or a pick-up point as a shipping address for your purchase.

Transport of the order

The delivery of orders is made through different courier companies contracted by NOWE SNEAKERS depending on the destination address of the product indicated by the customer at the time of placing the order.

If at the time of collection/delivery you are not present at the address that you have communicated to us, whenever possible, the transport company will leave you a notice so that you can contact them and arrange a new delivery date and time.

Reception of the order

If at the time of delivery it is clearly and visibly appreciated, without the need to manipulate the shipping packaging or the product itself, that a product has defects caused by damage caused by transport or it is appreciated, in the same way, an error in the merchandise received, you must indicate it to the carrier and notify Nowe Sneakers by email or by calling us at the store, as soon as possible from receipt of the order. We recommend that you carry out this procedure within a period of 5 calendar days from the receipt of the order, in order to be able to manage the return of the affected product or products in a more agile way and proceed to replace it with another in optimal conditions or, to make the refund of the price paid for it, as indicated in said email. Please see the "returns, exchanges and right of withdrawal" section for more information.

There are very few occasions in which a package can be returned to our facilities due to an error in the address or because some information is missing. To avoid this type of problem during delivery, it is very important that you check the shipping address during the purchase process and check the data again when you receive the confirmation email of your order. If a shipment is returned to us for a reason not attributable to Nowe Sneakers (for example, due to an incorrect or incomplete address that you have indicated), the amount of your purchase will be refunded once the order returns to our warehouses, deducting all costs generated by the shipment, the purchase contract being terminated.

10. Price

The prices of the products on our website are indicated only in dollars and do not include ITBMS. The tax must be paid by the recipient of the order (client) in accordance with current regulations in Panama.

In the event that shipping costs are passed on, it will be carried out independently, detailed and added to the final amount of the order. Please, access all the detailed information about the shipping costs that we affect in the Shipping section of our website.

Prices may change at any time, but any changes will not affect orders for which we have already sent you an order confirmation.

You are informed that when placing an order you are obliged to pay the price indicated on our website for each product, as well as the shipping costs and taxes that are required in the country or territory of destination of the shipment, in accordance with what is indicated. in these Terms of Use.

11. Bills

When placing an order, you expressly authorize us to issue the invoice electronically. You can easily download your invoice from your Nowe Sneakers account, accessing the order details. If you have made your purchase as a guest and do not have a customer account, contact us and we will send you the electronic invoice to your email as soon as possible.

We will issue the invoice with the data that you have provided us when making the purchase, so we ask you to pay special attention to the data that you provide us when placing the order. Please note that due to tax regulations we may not be able to make changes to an already issued invoice. Please contact us for more information in case you want to modify the data of an already issued invoice.

12. Warranty

All the products offered on our website have the guarantee indicated by the manufacturer and according to what is established in current legislation. If you contract as a consumer and user, we are responsible for the lack of conformity of the product that manifests itself within a period of two years from the receipt of the product by the buyer or by a third party designated by you, other than the carrier.

The guarantee does not cover those damages or defects of the products:

  • Caused by misuse, incorrect handling or those derived from the ordinary use of the product. Keep in mind that the useful life of any product depends on the individual use you make of it. Products deteriorated and/or damaged by the normal passage of time or that have reasonably exceeded their useful life will not be replaced.
  • Have suffered damages derived from a negligent or malicious attitude (such as exposure to chemicals, caustic substances, open fire, high temperatures, sharp objects, etc.).
  • They have been damaged by being used for activities other than those for which the product is designed (for example, using running shoes to practice sports on the track, or wearing hiking shoes such as work boots, etc.
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